Scheduler FAQs

Accessing/managing your account

How do I change my password?

We recommend your password is changed upon first log in. To do this, go to the Account tab in My Profile, or follow the link in your welcome email. For more information, read ‘Changing your password’ in Scheduler basics.

How do I log in to Scheduler?

You should expect to receive an initial welcome email from Scheduler detailing your account information and a link to log in. This account has been set up for you on behalf of your awarding organisation.

If you already have an account, you can log in using your username and password at: https://schedulemytests.com/

How do I reset my password?

If you need to reset your password, select Forgot your Password? on the Scheduler log in screen.

Should you need more assistance, go to https://support.schedulemytests.com/ and complete the online form.

I haven’t received my Scheduler login details, what do I do?

Please email your awarding organisation directly who will be able to support.

My personal details are incorrect in Scheduler, what do I do?

Please email your awarding organisation directly who will be able to support.

When will I get my test eligibility email?

If applicable, you will receive your eligibility email the following day after you have been made eligible. It may be possible for you to log in and book a test before that.

If you have been pre-booked onto a test, you will not receive an eligibility email but will instead receive confirmation of your pre-booked seat, including details of when you will have the opportunity to change this. If you are happy with your pre-booked seat, you don’t need to do anything.

When will I get my welcome email?

You will receive your welcome email within 48 hours of your first test booking window opening or on certain weekdays when sitting tests that are available across multiple dates and times.

Booking a test

Can I find the test centre address within the Google map area in Scheduler?

Yes, you can zoom in to the map to find your desired location. Selecting a pin will display the relevant test centre information and address, if available.

Can I sit my test from home?

If your awarding organisation has an Online test available for booking in Scheduler, this will appear in the booking process, letting you book a test to sit remotely. For more information, read ‘Booking a test’ in Booking a test.

Do I have to pay for my test?

You will be directed to pay before making final confirmation if payment is required for your test. If payment is not required, you will be able to confirm your booking without entering any payment details.

How will I know my booking is confirmed?

Once you have completed your test booking, you will receive an email to confirm this, which provides the test date, time, location, and test centre address (if applicable).

I can’t find a location near me, what do I do?

Test centre availability is on a first-come, first-served basis. You may have the option to book an online test, invigilated remotely. For more information, read ‘Booking an online test’ in Booking a test.

Alternatively, you can use your location to find the next closest centre to book. For more information, read ‘Booking an in-room test’ in Booking a test.

I haven’t received confirmation that my booking has been successful, what do I do?

You may receive final booking confirmation after the test booking/change window has closed. Please search for your booking in the Bookings > My Bookings screen.

Should you need more assistance, go to https://support.schedulemytests.com/ and complete the online form.

My exam and location have been pre-booked. I have received the details and am happy – do I need to do anything?

If you are happy with your booked location, there is no requirement to do anything. Details will be available within the Bookings > My Bookings screen and you will receive a final booking confirmation email once the change window has closed.

My exam and location have been pre-booked, when will I find out which location I have been booked into?

You will receive an email detailing your pre-booked seat and when you might have the opportunity to change this. At the given date and time, you will be able to log in to Scheduler and view your test booking with the option to move to a different location (subject to availability).

My payment wasn’t successful, what happens to my booking?

If payment is unsuccessful, your test booking displays as pending. Please go to the test booking card in the Bookings > My Bookings screen and select Manage to then complete payment. For more information, read ‘Confirming a test booking’ in Booking a test.

What do ‘Online’ and ‘In-Room’ mean in the ‘Make a booking’ window?

Online refers to an online invigilated test to be sat remotely, using your own equipment and online invigilation technology.

In-Room refers to booking a seat in a room at one of our test centres. For more information, read ‘Booking an online test’ in Booking a test.

Where can I find my test to book if I haven’t been pre-booked?

The Bookings > Available Tests screen displays all the tests available for you to book.

Where do I find the test centre address?

Test centre address details can be found within the Location tab the test booking card. You will also receive address details in your confirmation email. For more information, read ‘Viewing test information’ in Booking a test.

Managing a test booking

Can I set a reminder for my test?

Yes, you can set notifications within the My profile menu in Scheduler. For more information, read ‘Setting up notifications’ in Scheduler basics.

How do I amend my booking?

If you need to change your test location or move from Online to In-Room, or vice versa, you may be required to cancel the initial test booking and complete a new booking (if you do not have the option to move the booking). For more information, read Managing a test booking.

Please be aware that the availability may change in your desired location/delivery option and cannot be guaranteed. This will only be available during the booking window.

How do I cancel my booking?

To cancel a test booking, select Cancel from the Manage Booking section. This will only be available during the booking window. For more information, read ‘Cancelling a test booking’ in Managing a test booking.

Note: Not all test bookings can be cancelled manually. If you do not have the option, contact your awarding organisation.

How do I move the location of my test?

If you have this option available to you, select Move from the Manage Booking section. This will only be available during the test booking/change window and for a certain time before your original booked test (e.g. a minimum of 72 hours prior). For more information, read ‘Moving a test booking’ in Managing a test booking.

How do I move the date/time of my test?

If you have this option available to you, select Move from the Manage Booking section. This will only be available during the test booking/change window and for a certain time before your original booked test (e.g. a minimum of 72 hours prior). For more information, read ‘Moving a test booking’ in Managing a test booking.

I have lost/deleted my booking confirmation email, what do I do?

You can find all test booking confirmation details in the Bookings > My Bookings screen.

Should you need more assistance, go to https://support.schedulemytests.com/ and complete the online form.

If I fail my test, will I be able to book another one?

Yes, if you fail your test and are eligible to take another sitting, you will be able to book another test at the next available slot.

My test isn’t showing in my calendar view, what shall I do?

Please check the test has been booked and confirmed in the Bookings > My Bookings screen.

Should you need more assistance, go to https://support.schedulemytests.com/ and complete the online form.

What do I need to bring to the test centre to show that my booking is confirmed?

Your test booking confirmation email and any other relevant awarding organisation documentation (if required).

What’s the change window?

This is the same as a test booking window but allows you to change location rather than make a new booking.

Where can I see my bookings in Scheduler once these have been confirmed?

You can find all test booking confirmation details in the Bookings > My Bookings screen.

You can also view any booked tests in the Timetables screen, on the date of your test, in both List or Grid (calendar) layout. For more information, read Using the Scheduler timetable.

Will I receive an email to confirm my test has been moved?

Yes, you will receive email confirmation if your move request is successful.